Terms and Conditions

Terms and conditions 

General Terms
This website is operated by Dar Safran Couture. Throughout the site, the terms “we,” “us,” “our,” and “the company” refer to Dar Safran. Dar Safran offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

TERMS AND CONDITION

ARTICLE 1 - DEFINITIONS
In these Terms and Conditions, the following definitions apply:

  • Cooling-off period: the period during which the consumer may exercise the right of withdrawal;

  • Consumer: the natural person who does not act for purposes related to their trade, business, craft or profession and enters into a distance contract with the entrepreneur;

  • Day: calendar day (e.g. 01-05-2025);

  • Long-term transaction: a distance contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time;

  • Durable data carrier: any means that enables the consumer or entrepreneur to store information directed personally to them in a way that allows future reference and unaltered reproduction of the stored information;

  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: a contract concluded as part of an organized system for distance selling of products/services, where exclusive use is made of one or more means of distance communication until the conclusion of the contract;

  • Means of distance communication: means that can be used for concluding a contract without the consumer and entrepreneur being in the same place simultaneously.

ARTICLE 2 - ENTREPRENEUR'S IDENTITY

  • Email address: info@darsafrancouture.nl

  • Chamber of Commerce (KVK): 89179773

  • VAT Number: NL004699962B78

  • Address: Philipstraat 10 Zoetermeer, The Netherlands (not a visiting or return address. Returns sent to this address will not be reimbursed)

ARTICLE 3 - APPLICABILITY
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and consumer.

Prior to the conclusion of a distance contract, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, the consumer will be informed of how the general terms and conditions can be reviewed electronically and that they will be sent free of charge upon request.

In the case of electronic distance contracts, these terms may be provided electronically in a way that allows them to be easily stored on a durable medium.

If in addition to these general terms and conditions specific product or service terms apply, the consumer can always invoke the applicable provision most favorable to them in the event of conflicting terms.

If any provision is invalid or void, the agreement and the remaining provisions remain in force. The invalid clause will be replaced by a provision that reflects the original intent as closely as possible.

Unregulated situations and interpretation ambiguities shall be judged in the spirit of these terms and conditions.

ARTICLE 4 - THE OFFER
Offers with a limited validity period or special conditions are explicitly stated.

Offers are non-binding; the entrepreneur reserves the right to modify or withdraw the offer.

Offers include accurate descriptions and truthful images. Mistakes or errors do not bind the entrepreneur. Indications (e.g. sizes, colors) are for reference only and may vary.

The offer includes necessary details so the consumer understands their rights and obligations, including:

  • Total price excluding import VAT and customs clearance fees;

  • Delivery costs;

  • The process for concluding the contract;

  • Whether the right of withdrawal applies;

  • Payment, delivery, and execution procedures;

  • Period of offer validity;

  • Technical means for contract conclusion;

  • Storage and accessibility of the contract;

  • Language(s) of the contract;

  • Codes of conduct observed by the entrepreneur;

  • Minimum contract duration (if applicable);

  • Available sizes, colors, and material specifications.

ARTICLE 5 - THE CONTRACT
The contract is concluded upon acceptance of the offer by the consumer and fulfillment of any stated conditions.

In the case of electronic orders, confirmation of receipt is sent promptly by the entrepreneur. Until this confirmation is received, the consumer may cancel the contract.

The entrepreneur ensures secure data transmission and appropriate safety measures for electronic payments.

The entrepreneur may verify the consumer’s ability to meet payment obligations. If there are valid reasons, the entrepreneur may decline or impose conditions on the order.

The entrepreneur will supply, in writing or on a durable data carrier:

  1. The business address for complaints;

  2. Withdrawal terms or clear indication of exclusion;

  3. Warranty and post-purchase service details;

  4. Relevant article 4 details;

  5. Contract cancellation terms if the agreement exceeds one year.

For long-term transactions, only the initial delivery will include the above information.

All contracts are subject to product availability.

ARTICLE 6 - RIGHT OF WITHDRAWAL
The consumer has 14 days to cancel a purchase without stating reasons. This period begins the day after the product is received.

The consumer must handle the product and packaging with care and only unpack/use as needed to evaluate. The product must be returned with all accessories, in original condition and packaging if reasonably possible.

Notification of withdrawal must be made within 14 days via email or written message. The product must then be returned within another 14 days. Proof of return (e.g., shipping receipt) is required.

If no withdrawal notice or return occurs within the specified periods, the purchase is final.

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL
Return shipping costs are the responsibility of the consumer.

Any paid amounts will be refunded within 14 days of the withdrawal notice, provided the product is returned or proof of return is presented.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL
Withdrawal is excluded for:

  • Custom or personalized products;

  • Perishables;

  • Sealed items (e.g., hygiene or software products) opened by the consumer;

  • Digital content or services already delivered with consumer’s consent before withdrawal period ended;

  • Services involving accommodation, transport, catering, or leisure on specific dates;

  • Newspapers, magazines, lottery or gambling services.

Exclusions must be clearly stated before contract closure.

ARTICLE 9 - PRICE
Prices may be adjusted during the offer’s validity due to VAT or legal changes.

Price increases within 3 months are only allowed by law. After 3 months, consumers may cancel if prices increase.

Place of delivery is considered outside the EU; import VAT and customs fees are collected by the courier. No VAT is charged by the entrepreneur.

Typographical errors are not binding. Erroneous pricing does not require delivery at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY
Products/services must meet the contract, specifications, usability, legal provisions, and government regulations.

Guarantees provided do not affect statutory rights.

Defects or incorrect deliveries must be reported within 14 days. Returns must be in original condition and packaging.

The warranty period matches the manufacturer’s guarantee. No liability is accepted for unsuitable applications or usage.

Warranty does not apply if:

  • The product is altered by the consumer or a third party;

  • Mishandling or improper storage occurs;

  • Defects result from regulatory changes.

ARTICLE 11 - PERSONAL DATA
Submission of personal data is governed by our Privacy Policy.

ARTICLE 12 - ERRORS AND OMISSIONS
Information may contain typographical errors or inaccuracies (e.g., pricing, promotions, product descriptions). We reserve the right to correct such errors and cancel or refuse orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We are not obligated to update, amend, or clarify information unless required by law. No specified update or refresh date should be taken to indicate that all information has been modified or updated.

ARTICLE 13 - MODIFICATIONS TO TERMS
The latest version of the Terms is always available on this page. We may update or change these Terms at any time at our sole discretion. Continued use of the website implies acceptance of the updated Terms.

In the event of significant changes, we will make reasonable efforts to notify users via email or a prominent notice on our website.